Privacy Policy of ZV Electrics

Last updated: 17/12/2024

This Privacy Policy outlines how ZV Electrics collects, uses, stores, and protects the personal data of users visiting our website and using our services. Protecting your privacy is a priority for us, and we are committed to ensuring that your personal data is processed in accordance with UK data protection law, including the Data Protection Act 2018 and the UK GDPR.

1. Who We Are

The data controller is ZV Electrics, a company registered in the United Kingdom.

For any questions regarding data protection, you can contact us at: zv.electrics@gmail.com

2. Information We Collect

We collect the following types of personal information:

• Identifiable information: Name, email address, phone number.

• Browsing data: IP address, device type, browser type, pages visited, duration of visit.

• Payment data: Payment details when booking or purchasing our services, but we do not store bank details directly on our site.

• Property data: For example, information about your property (number of bedrooms, address) for preparing an EICR report.

3. How We Use Your Data

The data we collect is used for:

• Providing and managing our services, including EICR inspections and certifications.

• Responding to your requests, support, and inquiries.

• Managing online bookings.

• Sending communications regarding our services, updates, and offers, if you have provided explicit consent.

• Monitoring and improving the website and services offered.

4. Legal Basis for Processing Data

We process your personal data only when there is a legal basis to do so. The legal bases may include:

• Contract: To provide the services you have requested (e.g., EICR).

• Consent: When you give us consent to receive marketing communications.

• Legal obligation: To comply with legal obligations, such as managing safety obligations for property owners.

• Legitimate interest: When the data is necessary for legitimate business purposes, such as improving our services.

5. Sharing Your Data

We do not share your data with third parties, except in the following cases:

• Service providers: We work with third-party providers (such as payment processors) who help us deliver our services. These providers only process the data for specific purposes and do not use it for other purposes.

• Legal obligations: We may need to share your data if required by law, such as in response to a court order or a request from authorities.

6. Data Retention

We only keep your personal data for as long as necessary to fulfill the purposes for which it was collected. For example, data related to the EICR is retained for at least 5 years as required by safety regulations. After this period, the data is securely deleted.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.

• Right to rectification: You can request to correct any inaccurate or incomplete personal data.

• Right to erasure: You can request the deletion of your data, unless there is a legal obligation to retain it.

• Right to data portability: You can receive your data in a machine-readable format and transfer it to another service provider.

• Right to object: You can object to the processing of your data for direct marketing purposes.

To exercise these rights, you can contact us by email at zv.electrics@gmail.com

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental destruction, or damage. However, no electronic transmission or storage system is completely secure. If you have any questions about security, please contact us.

9. Cookies

Our site uses cookies to enhance the user experience. Cookies are small text files stored on your device. You can set your browser to reject cookies or alert you when they are sent. However, if you disable cookies, some features of the site may not function properly.

For more details on cookies, please refer to our Cookie Policy.

10. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. Any changes will be posted on this page with the date of the last update. We recommend reviewing this page periodically to stay informed on how we protect your data.

11. Contact Us

For any questions regarding this Privacy Policy or to exercise your rights in relation to your personal data, please contact us by email at zv.electrics@gmail.com or send us a letter to:

ZV Electrics
Email: zv.electrics@gmail.com
Phone: +44 7398 665390

86 Hanson Drive, Loughton, England, IG10 2EA